Legal notice

Last updated: 11 November 2026

Welcome to The Room Key. We are delighted to have you here.

This website, www.room.co.za, is operated by The Room Key, a South African registered company ("we", "us", "our").

The Room Key offers a curated collection of luxury holiday accommodation, homeware, lifestyle and hospitality products.

By accessing or using our website, you agree to the terms of this Legal Notice and the policies applicable to your use of our website, purchase of products or booking of accommodation.

1. Business Information

The Room Key is a South African registered, VAT-registered company operating in the luxury accommodation and lifestyle retail sectors.

Business details:

2. Use of This Website

By accessing this website, you agree to use it for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

You may not:

  • Use this website for fraudulent, unlawful or misleading purposes.
  • Attempt to gain unauthorised access to our website or systems.
  • Copy, reproduce, distribute or commercially exploit any website content without our written permission.
  • Interfere with the functionality, security or operation of our website.

We reserve the right to restrict or terminate access to the website where misuse or unlawful activity is suspected.

3. Property Rentals and Accommodation Bookings

The Room Key showcases a curated selection of holiday homes and accommodation properties in South Africa.

Depending on the property, The Room Key may act either as:

  • The property owner or direct property operator; or
  • A booking agent or intermediary facilitating reservations between guests and independent property owners.

The applicable arrangement will depend on the individual property and will be communicated as part of the booking process.

All property descriptions, photographs, amenities, facilities, rates and availability information are provided in good faith and are intended to give prospective guests an accurate representation of each property.

While we take reasonable care to ensure that information is accurate and up to date, availability, pricing and property details may change.

By making an accommodation booking, you agree to the applicable booking terms and conditions, including:

  • Reservation and payment requirements.
  • Deposit and balance payment arrangements.
  • Cancellation and refund policies.
  • Check-in and check-out times.
  • Occupancy limits and house rules.
  • Guest responsibilities and property care.
  • Any additional conditions specific to the property.

The applicable booking terms will be made available during the reservation process or in your booking confirmation.

Guests are responsible for ensuring that they understand and comply with the rules and requirements of their booked accommodation.

Where The Room Key acts as a booking intermediary, the property owner or operator remains responsible for the property's operation and the provision of accommodation, subject to the applicable booking agreement and consumer protection legislation.

4. Products and Online Purchases

The Room Key offers a curated range of homeware, lifestyle and hospitality products through our online store.

We make every reasonable effort to ensure that product descriptions, images, prices and specifications are accurate.

Please note:

  • Product colours and appearances may vary slightly depending on screen settings and photography.
  • Product availability is subject to stock levels.
  • All prices are displayed in South African Rand (ZAR), inclusive of VAT where applicable.
  • Orders are subject to payment confirmation and acceptance.
  • We reserve the right to correct genuine pricing or listing errors, subject to applicable consumer protection laws.

Once an order has been placed, customers will receive an order confirmation. If an item becomes unavailable or an order cannot be fulfilled, we will contact the customer to arrange an appropriate resolution.

All product purchases are subject to our Terms of Service, Shipping Policy and Returns and Refund Policy.

5. Payments

Payments for products and accommodation bookings must be made using the payment methods made available at checkout or during the booking process.

We use third-party payment providers to facilitate secure transactions. The Room Key does not store customers' full card payment details.

Orders paid by EFT will only be processed once payment has cleared.

For accommodation bookings, the payment schedule and applicable terms will be communicated during the booking process.

6. Shipping, Delivery and Collection

Product orders are shipped in accordance with our Shipping Policy, which outlines delivery fees, estimated delivery times, free shipping thresholds, collection arrangements and international shipping conditions.

Delivery times are estimates and may be affected by courier delays, public holidays, weather conditions or circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information at checkout.

7. Cancellations, Returns and Refunds

All cancellations, returns and refund requests are handled in accordance with the relevant policy applicable to the transaction.

Different conditions apply to accommodation reservations and physical product purchases.

Please refer to our:

  • Accommodation Booking Terms and Cancellation Policy.
  • Product Returns and Refund Policy.

Nothing in our policies is intended to exclude or limit any consumer rights that cannot lawfully be excluded under applicable South African legislation, including the Consumer Protection Act.

8. Intellectual Property

All content on this website, including but not limited to photographs, images, logos, branding, text, graphics, designs and other materials, belongs to The Room Key or is used with permission from the relevant rights holders.

No content may be copied, reproduced, modified, distributed or used commercially without prior written consent.

The Room Key name, branding and associated intellectual property may not be used without our express permission.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, accommodation providers, payment gateways, suppliers and other service providers.

These external websites and services operate independently of The Room Key and may have their own terms, conditions and privacy policies.

We are not responsible for the content, security, availability or practices of third-party websites, subject to any obligations imposed on us by applicable law.

10. Limitation of Liability

We take reasonable steps to ensure that our website operates correctly and that the information provided is accurate.

To the extent permitted by applicable law, The Room Key shall not be liable for losses arising from:

  • Temporary website interruptions or technical difficulties.
  • Unauthorised access to information resulting from circumstances beyond our reasonable control.
  • The use of third-party websites or services.
  • Circumstances outside our reasonable control.

Nothing in this notice excludes or limits liability where such exclusion or limitation is prohibited by law, including rights and remedies available to consumers under the Consumer Protection Act.

11. Privacy and Personal Information

We respect the privacy of our customers and are committed to protecting personal information in accordance with the Protection of Personal Information Act (POPIA).

Personal information collected through our website may include names, contact details, billing and delivery addresses, booking information and transaction details.

This information is used to:

  • Process and fulfil product orders.
  • Manage accommodation bookings and guest communications.
  • Process payments and refunds.
  • Provide customer support.
  • Improve our website, products and services.
  • Communicate relevant updates and marketing, where permitted.

We may share necessary information with trusted third-party service providers, including payment processors, courier companies, booking platforms and accommodation service providers, where required to fulfil our services.

For further information about how we collect, use, store and protect personal information, please refer to our Privacy Policy.

12. Governing Law

This Legal Notice and the use of our website are governed by the laws of the Republic of South Africa.

Any disputes arising in connection with our website or services will be dealt with in accordance with applicable South African law.

Nothing in this notice limits any rights that consumers may have under applicable legislation.

13. Changes to This Legal Notice

The Room Key reserves the right to amend or update this Legal Notice from time to time.

Any changes will be published on this page, together with an updated revision date.

We encourage customers to review this notice periodically.

14. Contact Us

If you have any questions regarding this Legal Notice, our accommodation offerings or our products, please contact us:

The Room Key

Website: www.room.co.za

Email: products@room.co.za | bookings@room.co.za

Thank you for choosing The Room Key. We appreciate your support and look forward to helping you find beautiful places to stay and thoughtful products for your home.